The Information We Collect
We explain the two ways that we collect and process information about you.
Information You Provide to Us
Account Information: You may choose to create an account and provide us with information in order to use certain services or to take advantage of special offers. If you create an account on IdealSeat, we may store and use information such as your full name and email address. You may provide this information directly to us or you may choose to register using your Facebook account in which case you authorize us to access certain Facebook profile information including, but not limited to, your first name, last name, gender, birth date and email address. Please be mindful that your username from your email address, as well as your Facebook photo or any photo you submit through the registration process, will be publicly displayed as part of your account profile. If you believe that an unauthorized account has been created using your name, or likeness, contact us here so you can request its removal.
Public Content: You may also choose to post content (such as ratings, reviews, tips, photos or comments, likes, bookmarks, friends, lists) that may be shared with others through our Properties or through your Facebook account. The information that you post to the Properties is intended to be available for other users of IdealSeat to read, including your posted content. We may display this information on the Properties, share it with businesses, and further distribute it to a wider audience through third party sites and services.
Communications: If you participate in a survey, poll, promotion, contest, or sweepstakes; submit a customer service or other inquiry to us; request to receive certain communications from us; or contact us about employment opportunities posted to the Properties, we may collect contact information such as your name, address, email address, or telephone number.
Information We Collect When you Use the Properties
When you use the Properties, we automatically collect and store certain information about your computer or device and your activities, including:
IP address of your computer
Unique mobile device identifier
Technical information about your computer or mobile device such as type of device, mobile device ID number, web browser (Internet Explorer 8, etc.), other browser information (e.g. size, connection speed and connection type), and operating system or platform (Mac, Windows XP, etc.)
Your preferences and settings (time zone, language, etc.)
If you are using a mobile device, your mobile device's geographic location (specific geographic location if you've enabled collection of that information, or general geographic location automatically). Please see the section “How to Disable the Collection of Mobile Device Location Information” below for further information.
Internet provider (Verizon, Comcast, etc.) or mobile carrier name (AT&T, Sprint, T-Mobile, etc.)
The URL of the last webpage you visited before visiting IdealSeat
Information about your activity on the Properties (e.g., your search queries, comments, search results selected, clicks, pages viewed, how long you visited our Properties, etc.)
Communications between you and other users or merchants through our Properties. For mobile application users, the online or offline status of your application.
How to Disable the Collection of Mobile Device Location Information. When you use one of our location-enabled services (for example, when you access the Properties from a mobile device), we may need to collect and process information about your actual GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing our services. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the relevant feature. If you do not want your location information collected when you use the Properties from a mobile device, please follow these instructions:
If you are using an Apple device, click on “General,” then “Reset,” then “Reset Location and Privacy.” This will turn off location functionality for all of your applications so that the next time you download or use an application, you will be asked again to provide your consent for us and others to access your location information.
If your device changes the above methods of disabling the collection of mobile device location, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.
Cookies, Mobile Device IDs and Online Advertising:
Managing your Cookie Settings: Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect your ability to use the Properties. In addition, deleting or disabling cookies on one browser is unlikely to delete them on other browsers or other computers. Thus, you may have to delete or disable cookies in more than one location. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones IdealSeat uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please refer to the following support pages for each browser you use to access the IdealSeat website:
Internet Explorer help: http://support.microsoft.com/kb/278835
Firefox help: http://kb.mozillazine.org/Cookies#Firefox
Safari help: http://support.apple.com/kb/PH5042
Links to Other Sites: Our Properties may contain links to other websites. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link such as a property’s website, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. Any third-party websites linked from our Properties are governed by the privacy policies of the third parties that own and operate those websites. We have no control over third-party websites and assume no responsibility for their collection, use, disclosure, or protection of personal information.
How We Use the Information We Collect
We use the information we collect from and about you for a variety of purposes, including to:
Respond to your queries.
Understand our users (their demographics, what they do on our Properties, what features they like, how they use them, etc.), improve our Properties, such as by personalizing content to your interests, process and complete your transactions, and make special offers.
Administer our Properties and diagnose technical problems.
Send you communications that you have requested or that may be of interest to you. When you sign up for an account, you are opting in to receive emails from other IdealSeat users, businesses, and IdealSeat itself. You cannot opt out of receiving certain administrative or legal notices from IdealSeat. If you exchange messages with others through the Properties, we may store them in order to process and deliver them, allow you to manage them, and investigate possible wrongdoing in connection with the Properties. If you send information from the Properties to your phone via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.
Send you questions from other users that you may be able to answer if you have registered with IdealSeat.
Enable us to show you ads on our website and in our mobile applications that are more relevant to you.
How We Share the Information We Collect
We will not share the personal information we collect about you with any third party for their own marketing purposes without your consent. We will share your information in the following ways:
We use outside vendors for a variety of purposes, such as to send you emails and messages on behalf of other IdealSeat members, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Properties, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us, that involve collection of information from our users. We may share information about you with these vendors to enable them to perform their services.
We may disclose data we collect about you when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users. We also may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.
We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring (e.g., a sale, merger, or other transfer of some or all of our assets).
We may use and disclose non-personal information (e.g., de-identified or aggregate data) to third parties.
Reviewing, changing or deleting information
If you would like to review, change or delete personal information we have collected from you, please contact the IdealSeat Privacy Officer:
Attn: Privacy Officer
c/o Summit Law Group
Attn: Laura Bertin
315 Fifth Avenue South, Suite 1000
Seattle, WA 98104
If you would like to permanently delete your IdealSeat account, please contact us via the “Contact Us” link at the bottom of every page or by clicking here.
We have implemented commercially reasonable security measures that are designed to prevent unauthorized or unlawful access to and misuse of the information we collect, including technological and physical security measures as well as procedural safeguards. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.
How Long We Keep Data About You
We retain the information we collect about and from you for as long as necessary to fulfill a business purpose or comply with a legal request. We may also choose to anonymize certain of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time.
Children Under 18
The Properties are not intended for users under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us here. We do not knowingly collect any personal information from children under 13 or market to or solicit information from anyone under the age of 13. If we become aware that a person submitting personal information is under 13, we will attempt to delete the account and any related information as soon as possible. You hereby represent that you are at least 13.
Consent to Transfer of Information
If you have any question about our privacy practices, you can contact us by clicking here or by writing to our Privacy Officer at:
Attn: IdealSeat Privacy Officer
c/o Summit Law Group
Attn: Laura Bertin
315 Fifth Avenue South, Suite 1000
Seattle, WA 98104